Privacy Policy for Need A Cleaner

Last updated: 17 August 2026

1. Who We Are

Need A Cleaner ("we", "us", "our") provides professional cleaning and organization services across Glasgow and surrounding areas. We are committed to protecting your personal data and respecting your privacy in compliance with the UK Data Protection Act 2018 and UK GDPR.

  • Business Name: Need A Cleaner

  • Contact Email: info@need-a-cleaner.co.uk

  • Location: Glasgow, Scotland, UK

2. Information We Collect

We collect only the personal information necessary to deliver our services, communicate with you, and manage bookings:

  • Contact Details: Name, email address, phone number, and service address/postcode.

  • Service & Booking Information: Details about your space, specific cleaning or organizing requirements, access instructions, and scheduling preferences.

  • Payment & Invoicing Records: Basic transaction history and billing details (payment processing is handled securely; we do not store full payment card details).

  • Website Data: Standard cookies and basic analytics via our website host to maintain site functionality.

3. How We Use Your Information

We use your information strictly to:

  • Respond to inquiries and provide quotes or consultations.

  • Schedule, deliver, and manage cleaning and organization sessions.

  • Send essential service communications (booking confirmations, reminders, and invoices).

  • Maintain standard business, accounting, and tax records.

We never sell, rent, or trade your personal data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we process your information using the following lawful bases:

  • Contract: Necessary to provide a quote, fulfill a service agreement, or deliver a booking.

  • Consent: When you voluntarily submit an inquiry form or get in touch.

  • Legal Obligation: Meeting statutory business, invoicing, and tax record-keeping requirements.

5. Data Storage and Security

All digital records (client notes, schedules, and invoices) are stored within secure, password-protected systems. We retain your information only for as long as necessary to fulfill our service commitments and satisfy legal or accounting obligations.

6. Third-Party Service Providers

We may use trusted third-party providers to assist with everyday operations (such as website hosting, business email, and invoicing tools). These providers have access only to the data necessary to perform their functions and are bound by UK data privacy regulations.

7. Your Legal Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data when it is no longer required for legal or contractual purposes.

  • Object to or request the restriction of how your data is processed.

To exercise any of these rights, please contact us at info@need-a-cleaner.co.uk. If you have concerns about our data handling, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Updates to This Policy

Any updates to this policy will be posted directly to this page along with a revised "Last updated" date.